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General conditions

Our general conditions for our offers

  • Our offers are valid for 30 days.
  • No vehicle is reserved until your definitive confirmation.
  • Unless otherwise specified, payment is made at the start of the first ride.
  • The driver's maintenance (meals, drinks, overnight stays) as well as taxes, occasional tolls and parking fees are the responsibility of the customer.
  • An additional fee is collected or charged for any possible km and/or time overruns.
  • Our passengers are asked to use the vehicle provided with great care.
  • An additional fee will be charged for any additional cleaning required. The same goes for any damage caused.
  • For your safety and comfort, our drivers are subject to OTR (Federal Ordinance on Working and Resting Time); this regulation is mandatory in all circumstances.
  • Once your reservation is confirmed, fees apply for cancellations as follows:

    - Less than 72 hours in advance: 40% of the reservation amount

    - Less than 48 hours in advance: 60% of the reservation amount

    - Less than 24 hours in advance: 80% of the reservation amount

    - Once the ride has begun: 100% of the reservation amount